Refund policy

At Neyssa-Shop, customer satisfaction is our top priority. We are committed to providing high-quality baby born silicone products and ensuring a smooth shopping experience.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and in their original condition
Products must be returned in the original packaging
Proof of purchase or order confirmation is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used, including:

Personal care items
Opened silicone baby products
Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing may take 5–10 business days depending on your bank or payment provider

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
We recommend using a trackable shipping service