Track Your Order

At Neyssa Shop, we make it easy for you to stay updated on your order status from dispatch to delivery.

How to Track Your Order

  1. Once your order has been shipped, you will receive a confirmation email with your tracking number

  2. Click the tracking link in the email or visit the courier’s website

  3. Enter your tracking number to view the latest updates on your delivery

Delivery Time

  • Processing time: 1–2 business days

  • Delivery time: 3–7 business days

Please note that tracking updates may take 24–48 hours to appear after your order has been shipped.

Tracking Not Updating

If your tracking information is not updating:

  • Wait up to 48 hours after receiving your tracking number

  • Check again later as updates may be delayed by the courier

If the issue continues, please contact us for assistance.

Order Not Received

If your order is marked as delivered but you have not received it:

  • Check with neighbors or your local delivery office

  • Contact the courier for more details

If you still need help, our support team is available to assist you.

Contact Support

For any questions regarding your order, please contact us: